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User Experience Designer in Jacksonville at One Call

Date: 8/3/2018

Job Snapshot

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Job Description

User Experience Designer
Designs user-centered, functional, innovative and easy-to-use software interfaces that will enable customers to become more productive and enhance satisfaction of applications.


• Responsible for all aspects of user experience and software interface design as directed by product owners, including audience and task analysis, market analysis, scenario building, storyboarding, prototyping, and defining interface specifications, guidelines, and standards.
• Researches and analyzes target audiences for software, conducts necessary front-end customer and user experience research.
• Leads the user-centered and customer experience design process by conducting in field observations and interviews, surveys, focus groups, exploratory studies, and task analyses.
• Conducts user research, such as stakeholder interviews, contextual inquiry, heuristic analysis, and more.
• Produces research-driven assets such as personas, journey maps, and findings with recommendations.
• Produces design assets such as information architecture / sitemaps, interaction patterns, and clickable wireframes.
• Lead interactions with clients and user groups such as presenting and accepting feedback on assets, facilitating design and co-innovation workshops, earning buy-in from stakeholders, and making recommendations.
• Works closely with clients to identify and interpret specific business needs and to develop creative products to meet needs.
• Acts as representative for One Call Care Management’s users and customers.
• Lead small projects or collaborate with members of your multidisciplinary team.
• Advocate for users and user-centered design practices.
• Solve complex problems with innovative solutions that show a deep understanding in digital trends and emerging technologies.
• Collaborates with engineers to design total human-computer interaction and to develop flow of information in One Call Care Management’s software applications.
• Collaborates with product teams to ensure user-centered design process is incorporated into One Call Care Management’s development lifecycle.
• Collaborates with developers and designers to design and prototype software human interfaces using development tools.
• Develops and maintains human interface specifications, guidelines, and standards.
• Participates in usability testing process by working on test plans, attending test sessions, and brainstorming solutions to interface problems with usability specialists.
• Defines and communicates design guidelines and ensures creative products adhere to security, usability, and quality standards.
• Other related duties are assigned as needed.


• Minimum of a Bachelor’s degree in Cognitive Science, Interaction Design, Graphic Design, Human-Computer Interaction (Human Factors), Computer Science or a related field.
• 7+ years of progressive user experience, design and usability or related experience in a research and development environment.
• Professional experience using prototyping and wireframing tools; Axure 8 highly preferred.
• Professional experience using visual design tools; Sketch highly preferred. Photoshop or equivalent acceptable.


• Good working knowledge of graphical user interface principles and visual design principles
• Is familiar with Windows-based human interface and development environment
• Deep understanding of digital trends and emerging technologies that drive innovative solutions
• Must be familiar with experimental design, human factors, ergonomics, research methods, and behavioral sciences
• Requires a demonstrated ability to produce visual design prototypes, clickable wireframes and other design artifacts that support the user-centered design and build process
• Problem-solving and process improvement skills that lead to innovative solutions
• Requires a demonstrated ability to lead vision and design, and innovation workshops
• Communicates ideas both verbally and in written form in a clear, concise, and professional manner
• Have excellent speaking, listening and writing skills
• Must be self-motivated and results oriented
• Requires good organizational skills and must be detailed-oriented


• For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear
• For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear
• The employee is occasionally required to stand, walk, and lift objects (up to 10 lbs. weight; up to 4 ft. height)
• Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus
• The work environment utilizes florescent lighting; noise level is moderate
• The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload
• Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position
• Please be advised the job description is subject to change at any time

Lead User Experience Designer 
Expert/lead role requiring extensive skill and proficiency.  Works independently with only administrative supervision on highly complex projects with extensive latitude for independent judgment. Expected to be primary mentor and/or lead designer for others on staff and is a role model for rest of team. Effectively communicates with all levels of technical and non-technical personnel. Ability to provide communication on issues or complex information to a wide audience based on knowledge. Participates as a senior member of the team in strategic planning and direction. Develops, documents and implements standards, guidelines, direction and education on process/procedures for staff. Assigned to the most highly visible, sensitive and critical systems. Typically requires a minimum of 7+ years of progressive user experience, design and usability or related experience in a research and development environment.


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