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UX Designer in Jacksonville at One Call

Date: 12/3/2018

Job Snapshot

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Job Description

UX Designer

Organizational and Role Overview:

 One Call is a technology enabled provider of specialized services to the healthcare industry.  We have built the industry’s most expansive and highest quality provider networks, the most experienced team of clinical experts, and the most comprehensive, advanced analytics to foster healthier outcomes. Our mission is to create and deliver holistic healthcare solutions for the providers, payers and patients we serve.

At the core of this mission is Polaris; a Software as a Service product offering that delivers sophisticated, cloud based enterprise applications in a Microsoft Azure environment that allows for an integrated, seamless Omni Channel experience across multiple devices and touchpoints. 

 As a UX Designer for the Polaris product, you will be responsible for all aspects of creating new UX and software interface design as directed by UX Lead as well as Product Owners, including audience and task analysis, market analysis, scenario building, storyboarding, prototyping, and defining interface specifications, guidelines, and standards


  •  Using Axure, designs user-centered, functional, innovative and easy-to-use web application interfaces that will enable customers to become more productive, efficient and enhance the adaptability of applications.
  • Produces design assets such as information architecture / sitemaps, interaction patterns, and clickable wireframes.
  • Produces research-driven assets such as personas, journey maps, and findings with recommendations.
  • Researches and analyzes target audiences for software, conducts necessary front-end customer and user experience research.
  • Leads the user-centered and customer experience design process by conducting in field observations and interviews, surveys, focus groups, exploratory studies, and task analyses.
  • Conducts user research, such as stakeholder interviews, contextual inquiry, heuristic analysis, and more.
  • Lead interactions with clients and user groups such as presenting and accepting feedback on assets, facilitating design and co-innovation workshops, earning buy-in from stakeholders, and making recommendations.
  • Collaborates with product teams to ensure user-centered design process is incorporated into One Call’s development lifecycle.
  • Collaborates with developers and designers to design and prototype software human interfaces using development tools.
  • Develops and maintains human interface specifications, guidelines, and standards.
  • Participates in usability testing process by working on test plans, attending test sessions, and brainstorming solutions to interface problems with usability specialists.


  • Minimum of a Bachelor’s degree in Cognitive Science, Interaction Design, Graphic Design, Human-Computer Interaction (Human Factors), Computer Science or a related field.
  • 3+ years of progressive user experience, design and usability or related experience in a research and development environment.
  • Professional experience using prototyping and wireframing tools; Axure 8 highly preferred.
  • Professional experience using visual design tools; Sketch highly preferred. Photoshop or equivalent acceptable.
  • Good working knowledge of graphical user interface principles and visual design principles
  • Is familiar with Windows-based human interface and development environment
  • Deep understanding of digital trends and emerging technologies that drive innovative solutions
  • Must be familiar with experimental design, human factors, ergonomics, research methods, and behavioral sciences
  • Requires a demonstrated ability to produce visual design prototypes, clickable wireframes and other design artifacts that support the user-centered design and build process
  • Applicant is expected to have web based design portfolio with link on their resume


What’s in it for you?

Nearly 3,000 professionals call One Call home.  As a proud recipient of a “Best Places to Work” award, One Call is a company that places top priority on its most valuable asset – our people.  We offer competitive base pay, annual bonuses for qualified roles, company matching 401K, Benefits (Medical, Dental, Vision), accrued paid time off, paid standard and floating holidays, casual dress work environment, rotating monthly charitable opportunities, and so much more. 

Questions about living and working in Jacksonville?  - 


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