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Systems Engineer - Systems and Collaboration in Jacksonville, FL at One Call

Date: 8/3/2018

Job Snapshot

Job Description

Systems Engineer - Systems and Collaboration


Systems Engineer will work within teams of senior level engineers and architects to design, develop, implement, maintain and update system platforms (including cloud).

  • High-level design overview of server, network and end user devices with the goal of improving 
    efficiency by design. 

  • Manages system patches for all End User Devices ensuring compliance with 
    standards for remediation of patches and maintenance of operational resilience 
    through appropriate testing.

  • Identifies and recommends usage policies and operational guidelines.

  • Provides project coordination and writes documentation for technology implementations.

  • Tracks issues and business requests, and conducts research on broad-based solutions and new features that meet user needs and lead to better user experience outcome.

  • Provides direct support for Office 365 Services including implementation and 
    monitoring of advanced features as well as basic email system operations; 
    Supports SharePoint services and the management of sites for all departments.

  • Provides support to the end user and other technicians in a level III support 
    capacity as required.  

  • Complete regularly scheduled tasks as documented in the Preventive 
    Maintenance plan. 

  • Provides second or third level technical support of core, business and applications. Often requires management/coordination of outside vendors and internal subject matter experts.

  • Investigates & diagnoses problems in assigned trouble tickets, as well as identifies and implements solutions. Communicates resolution back to team members and business users.

  • Writes scripts/programs to automate builds, application deployments, patching and maintenance, configuration updates, access provisioning, and other system administration functions.

  • Builds systems per specifications to meet availability and performance targets as outlined in service level agreements with business owners.

  • Reviews system performance data and makes suggestions to improve overall performance, as well as forecasts future system needs based on trends.

  • Print server Management

Bachelor’s Degree (B.A. or B.S.) in Computer Science, MIS, or relevant work experience or minimum 5 years related experience

Preferred, but not required certifications include: MCSA: Office 365, MCSE: Mobility, MCSE (Cloud), ITIL certification, Citrix


  • Understanding of desktop and application virtualization technologies such as VMWare Horizon/View, ThinApp, AppVolumes, Citrix and XenApp.

  • Understanding of the collaboration tools such online Skye for business, Microsoft Teams, Planner and Avaya.

  • Broad knowledge of application packaging techniques and tools for virtual desktops

  • Broad knowledge of how to install, configure, and patch Microsoft and third-party desktop applications

  • Knowledge in at least one, preferably several high-level scripting language: PowerShell.

  • Strong understanding of Windows desktop and server operating systems and VMware server virtualization

  • Good understanding of system security, authentication, and hardening technologies such as Active Directory, ADLDS, LDAP, PKI, AV, DLP, email filtering, and encryption.

  • Strong understanding of TCP/IP networking

  • Broad experience with system management and patching tools such as SCCM and WSUS

  • Good analytical skills, trouble-shooting and problem solving ability.

  • Good oral and written communication skills.

  • Positive interpersonal skills and easy to work with fellow staff and internal customers.

  • Attention to detail.

  • Customer service orientation and sense of urgency to maintain expected service levels.

  • Excellent knowledge of C# or VB.NET, .NET Framework, Web Services, Enterprise Services, and ASP.NET, ADO.Net, Win forms and other .Net Libraries and Concepts.

  • Knowledge of TSQL, C/C++ and/or other programming languages.

  • Understand SQL, VB.

  • Knowledge with EDI (X12, HL7), helpful.

  • Strong knowledge of technologies including Windows 2000, Windows 2003, IIS, (must have SOLID understanding of IIS) ASP, VBScript, COM+, JavaScript, and SQL Server.

  • UML and object modeling (i.e. comfortable with developing systems with these technologies).

  • Object oriented design experience using structured methods such as design patterns and OO modeling methodologies.

  • Experience with VSS, MS Project, Visio.

  • Knowledge of SQL Reports, Crystal Reports .

  • Working experience with iterative development processes such as RUP.

  • Excellent learning and communication (verbal and written) skills.

  • Demonstrated management and leadership ability.

  • Ability to work with teams of various sizes as well as work independently.

  • Demonstrates understanding of SDLC.

  • For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear.

  • For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear.

  • The employee is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height).

  • Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus.

  • The work environment utilizes florescent lighting; noise level is moderate.

  • The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.

  • Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.

  • Please be advised the job description is subject to change at any time.