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Product Manager in Jacksonville, FL at One Call

Date Posted: 7/10/2018

Job Snapshot

Job Description

Product Manager

JOB SUMMARY:

Manages life cycle product planning activities and high quality delivery of One Call new products, enhancements, and releases to market. Defines product roadmap to meet market requirements in support of product line strategy by considering position in life cycle, product profitability, pricing strategies, client satisfaction, and sales success rate. A Product Manager will have been involved in prior product implementations including articulation of business implications regarding automation.

GENERAL DUTIES & RESPONSIBILITIES:


  • Manages product plan by ensuring changes in market, business priorities including integration needs, and advancements are reflected. Presents status updates at quarterly and annual stakeholder meetings.
  • Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved.
  • Prepares and presents product plans. Identifies risks and challenges, opportunities and growth strategies, business integration needs, and retirement plans.
  • Ability to articulate business implications regarding automation for product implementations
  • Prepares and presents product roadmap reviews as well as providing product's general strategic direction.
  • Manages project inventory during budget planning process, interlocks on all companion activity, and prioritizes as necessary to execute against plan throughout the year. Determines release dates.
  • Monitors and understands product's profit and loss statement.
  • Provides content for product roadmaps, ensures timely delivery, and provides business reasons for any changes/revisions made to roadmaps.
  • Engages and interacts with clients during feedback sessions, focus groups, user groups, and requirements gathering sessions. Practices open and honest communications with clients.
  • Acts as product launch manager when appropriate for new products or rollouts of major releases.
  • Collaborates with senior management to provide content for market messages, sales collateral, and as needed RFPs (request for proposal).
  • Completes business scope documents and defines and documents user personas for individual products.
  • Manages vendor relationships key to product delivery.
  • Collaborates with vendor support managers for oversight and maintenance of all secondary and support vendor relationships.
  • Interacts with key suppliers and partners.
  • Coordinates and facilitates pilot activities acting as primary contact with client, securing pilot agreement, and monitoring progress. Determines success criteria and recommends "go / no go" decision.
  • Acts as escalation point for client issues that require product change resolution (does not include standard problem escalation process).
  • Determines and approves all service level agreements (SLAs) related to products and includes with business scope documents.
  • Works closely with development teams to review enhancement requests for strategic value and align resources to high priority project.
  • Provides presentations to clients during business reviews, prospect briefings, and internal group meetings.
  • May require up to travel.
  • Performs other related duties as assigned.


EDUCATIONAL REQUIREMENTS:

Bachelor's degree in business, marketing, or the equivalent combination of education, training, and work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES:


  • Thorough knowledge of One Call products supported
  • Requires general business skills, industry knowledge, financial management and planning skills, long-term vision, and executive presence
  • Effective presentation and interpersonal skills
  • Knowledge of Workers Compensation services industry and associated products
  • Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner
  • Ability to utilize judgment in decision making process and decisions related to job tasks
  • Ability to communicate effectively with all levels of management in an organized, professional manner
  • Customer service skills, understanding and focusing on clients' needs, establishing credibility and building positive, professional, relationships with clients
  • Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
  • Requires strong time management skills, attention to detail, and must be resourceful
  • Analytical, problem solving skills
  • Project management skills; ability to prioritize and complete tasks
  • Requires leadership and negotiation skills
  • Flexibility, versatility, dependability


Product Manager

Professional role - requiring basic skills with a moderate level of proficiency. Receives predetermined work assignments that are subject to a moderate level of control and review with limited latitude for independent judgment and the ability to overcome minor obstacles while communicating problem areas to others. Consults with senior peers with goal of continually building knowledge/experience while minimizing any risk. Typically requires a minimum of 3 to 5 years of experience in the workers compensation services industry as well as some customer service experience.

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