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Product Analyst in Jacksonville, FL at One Call

Date Posted: 7/10/2018

Job Snapshot

Job Description

Product Analyst

Uses predictive modeling, statistics, trend analysis, and other data analysis techniques to collect, explore, and identify the right data to be analyzed from internal and external sources to create actionable customer facing deliverables. Constructs algorithms to explain or predict customer behavior and solve a variety of business problems.

GENERAL DUTIES & RESPONSIBILITIES:

• Develop distribution ready reports, analyses, and presentations on book of business as well as individual clients or departments. Work closely with Sales Team to meet client data reporting needs.
• Builds predictive models using data, tests the model on results outside of the sample size and verifies the model in the real world.
• Manipulate, merge, and mine large and complex data sets (structured and unstructured) from diverse sources, to product lines drive appropriate business actions based upon solid evidence.
• Serves as an expert in synthesizing data, creating storylines in strategy presentations for review.
• Provides data-based strategic direction to identify and address business issues and opportunities.
• Determines relevant quantitative methods for solving client issues.
• Create and maintain insightful automated dashboards and data visualizations to track key business metrics.
• Report Automation - works independently or with IT to publish self-service reports based on client needs/requests.
• Proactive and effective interaction with other internal groups (marketing, sales, operations) throughout One Call.
• Develops and maintains documentation templates and standards for documentation of data extraction and output specifications, reports and other requirements.
• Proactively identifies and addresses scalability and performance bottlenecks to support data volume.
• Evaluates and improves internal tools and processes.
• Projects may include: testing strategy development for marketing initiatives, supporting product lifecycle decisions, evaluating product utilization, etc.

EDUCATIONAL REQUIREMENTS:

Bachelor's degree in Economics, Business Administration, Finance preferred or the equivalent combination of education, training, and work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of OCCM' products and services.
• Strong attention to detail to ensure accuracy and provide validation of results.
• Must possess strong understanding of internal business segment (stakeholders) and may require presentation skills.
• Proficient in working with large-scale business data sets, fluent in scripting and rapid prototyping skills including expertise in SAS, WEKA, SPSS, as well as C/C++/SQL, Perl or Java.
• Demonstrated experience and ability to lead cross-functional projects and develop organizational metrics.
• Proven ability to work successfully in a team and take leadership in solving difficult situations.
• Excellent oral and written communication skills.

PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENTS:

• For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear
• For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear
• The employee is occasionally required to stand, walk, and lift objects (up to 10 lbs. weight; up to 4 ft. height)
• Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus
• The work environment utilizes florescent lighting; noise level is moderate
• The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload
• Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position
• Please be advised the job description is subject to change at any time

Product Analyst

Intermediate professional role. Moderate skills with high level of proficiency. Empowers product teams with data and insights, to enable timely decisions and answer high priority user and business questions. Possesses knowledge in a specific business area. Has general understanding of how to work with large-scale business data sets and is proficient in SQL and Excel. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on complex projects to learn through experience. Typically requires a minimum of five years' experience in analytics, data science, business intelligence or decision support functions in technology, management consulting or related industries.

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