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Jr. Technical Writer in Jacksonville, FL at One Call

Date: 8/23/2018

Job Snapshot

Job Description

GENERAL DUTIES & RESPONSIBILITIES:

Write clearly, concisely, and precisely.

Ability to distill complex information
into actionable knowledge that readers can use.
Ability to collaborate with subject matter experts (SMEs) to determine specific
content and confirm accuracy and usability for effective documentation.
Knowledge of and ability to establish and maintain standards, best practices, and
templates required to assist SMEs in creation of documentation.
Assist with the establishment and revision of style guidelines, templates, and
standards for texts and illustrations to meet business needs. Be
able to select the proper support visuals needed to enhance the written
word. Organizes material and completes writing assignments according to set standards
regarding order, clarity, conciseness, style, and terminology; may
maintain records and files of work and revisions; may select photographs,
drawings, sketches, diagrams, and charts to illustrate material; assists
in laying out material for publication; and arranges for typing,
duplication and distribution of material.
Coordinate with internal partners to review and obtain feedback at various stages in
project development. Possess a minimum of four years’ work experience in writing professional
documents. Excellent written communication skills along with verbal and interpersonal skills
required. Ability to effectively develop relationships; prioritization skills; detail
orientation and ability to meet inflexible deadlines. Assists
in creating project plan, etc. for completing documentation.

EDUCATIONAL REQUIREMENTS:
BA/BS in Health,
Communications, Marketing, or Technical Writing preferred



GENERAL KNOWLEDGE,
SKILLS & ABILITIES:
General knowledge of information mapping specific to adult learning
proven methods
Highly proficient in investigation and analysis.

Highly proficient in preparation of written material.

Highly proficient with the following software:
Microsoft (Word, Excel, PowerPoint, Visio), Adobe (Acrobat Professional) and
SharePoint.

Highly proficient in customer and business partner communication
and training.

Highly proficient in publishing system operation

Highly proficient in soliciting business requirements
and information from stakeholders and crafting professional written content to
appropriately reflect such business requirements.

Highly proficient in understanding and focusing on the
clients' needs, establishing credibility and building relationships with
clients.

Highly proficient in editing, writing for punctuation,
syntax, grammar, and document version control management.

Ability to develop and quickly grasp business acumen
associated with work product in order to effectively respond and provide the
required support.

Ability to communicate effectively verbally and in
writing.

Ability to establish and maintain effective working
relationships with employees, clients and public



Technical Writer

Intermediate
professional role. Moderate skills with high level
of proficiency. Writes a variety of moderate articles, reports, brochures,
and/or manuals for documentation for a wide range of uses. Keep informed of
product development activities to determine the need for revisions,
corrections, and changes in previously printed materials. Work under general
supervision with latitude for independent judgment. May consult with senior
peers on certain projects.
Typically requires four or more year’s demonstrated experience in
technical/business writing.

Job Requirements

EDUCATIONAL REQUIREMENTS:
BA/BS in Health, Communications, Marketing, or Technical Writing preferred

GENERAL KNOWLEDGE, SKILLS & ABILITIES:
•General knowledge of information mapping specific to adult learning proven methods
•Highly proficient in investigation and analysis
•Highly proficient in preparation of written material
•Highly proficient with the following software: Microsoft (Word, Excel, PowerPoint, Visio), Adobe (Acrobat Professional) and SharePoint
•Highly proficient in customer and business partner communication and training
•Highly proficient in publishing system operation
•Highly proficient in soliciting business requirements and information from stakeholders and crafting professional written content to appropriately reflect such business requirements
•Highly proficient in understanding and focusing on the clients' needs, establishing credibility and building relationships with clients
•Highly proficient in editing, writing for punctuation, syntax, grammar, and document version control management
•Ability to develop and quickly grasp business acumen associated with work product in order to effectively respond and provide the required support
•Ability to communicate effectively verbally and in writing
•Ability to establish and maintain effective working relationships with employees, clients and public

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