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Implementation Coordinator in Jacksonville at One Call

Date: 11/7/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Jacksonville
  • Job Type:
  • Experience:
    Not Specified
  • Date:
    11/7/2018

Job Description

Implementation Coordinator
Dedicated review and oversight of customer implementation requests to ensure requests are sent to, and coordinated with, the appropriate internal parties within established timeframes.  Analyzes and updates data to assist management in proactive decision making. 
Responsible for coordinating the initial set-up for all new customers, communicating special account instructions to applicable staff, and for tracking all implementation requests to ensure timely delivery for the customer. 

ESSENTIAL FUNCTIONS:

• Responsible for dedicated review and oversight of all customer implementation requests received via the centralized request email inbox, SalesForce.com, phone or direct contact
• Reads and understands all implementation requests to determine the appropriate internal party(ies) to engage and triage requests within established timeframes; appropriately re-route non-Implementations requests to the correct party(ies) 
• Consults with the requester to ensure all incomplete or unclear information is obtained prior to engaging the appropriate internal party(ies).  Engages management as needed when requests are outside the scope of standard requests
• Prepare and maintain various tracking logs related to customer implementations, including but not limited to SalesForce.com tracking/reporting and SharePoint
• Pulls customer demographics and revenue data as requested  to assist management in proactive decision making
• Takes an active role in responding to emails or correspondence pertaining to routine inquiries that are related to the timeliness of customer implementations
• Serves as the main administrative resource for the Implementation Solutions team, including but not limited to posting communication/announcements on internal sites, preparing documents and reports, maintenance of the shared Implementations calendar.,Will assist in scheduling meetings and documenting meeting notes as needed by management

NON-ESSENTIAL FUNCTIONS:

• Maintain and ensure the timely and organized filing of all documents pertaining to customer implementations
• Participates in internal meetings and conference calls as needed and/or directed

EDUCATION /WORK EXPERIENCE:

• Bachelor’s degree from a Four-Year College or University; or two to four year related experience; or equivalent combination of education and experience
• Prior experience in administrative coordination,  project coordination and/or inside sales coordination preferred.   Prior experience  in the healthcare industry; Workers’ Comp highly desired 

KNOWLEDGE, SKILLS, ABILITIES and OTHER CHARACTERISTICS:  

KNOWLEDGE:  

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Clerical — Knowledge of administrative and clerical procedures and systems such as Microsoft Office Suite (including, but not limited to Word and Excel), managing files and records, designing forms, and other office procedures  and terminology
• Business Processing — Knowledge of business processes, quality control, and other techniques for maximizing the overall satisfaction of the customer

SKILLS: 

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Reading Comprehension — Understanding written sentences and paragraphs in work-related documents
• Time Management — Managing one's own time and being respectful of others’ time
• Speaking — Talking to others to convey information effectively
• Writing — Communicating effectively in writing as appropriate for the needs of the audience
• Active Learning — Understanding the implications of new information for both current and future problem-solving
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions or approaches to processes, workflows, and problems
• Coordination — Adjusting actions in relation to others' actions
• Service Orientation — Actively looking for ways to help people
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions; ability to define problems, collect data, establish facts and draw valid conclusions

ABILITIES: 

• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences
• Written Comprehension — The ability to read and understand information and ideas presented in writing
• Written Expression — The ability to communicate information and ideas in writing so others will understand
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand
• Speech Clarity — The ability to speak clearly so others can understand you
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
• Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem

PHYSICAL/EMOTIONAL DEMANDS AND WORK ENVIRONMENTS: 

• For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear
• For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear
• The employee is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height)
• Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus
• The work environment utilizes florescent lighting; noise level is moderate
• The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload
• Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position
• Please be advised the job description is subject to change at any time

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