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Director, End User Computing in Jacksonville, FL at One Call

Date: 10/19/2018

Job Snapshot

Job Description

Director, End User Computing

Candidate will have overall accountability for the design and delivery of desktop and mobile computing across the enterprise. The technology landscape includes desktop and mobile environment, remote access, messaging & collaboration services, and video conferencing. This person should be able to motivate and inspire cross-functional teams to provide the most effective, customer-focused solutions.

About the role:

  • Directs strategy and planning for End User Computing across the enterprise.

  • Sets department direction and motivates staff to achieve direction.

  • Supports the change management function as it applies to End User Computing.

  • Responsible for design and delivery of desktop support services across organization- includes support of all end user compute components including but not limited to hardware, software, mobile, and cloud IaaS and PaaS.

  • Responsible for working with teams in aligning and integrating corporate desktop & mobile computing environment across the business.

  • Lead and manage a team directly responsible for all desktop and/or mobile computing related initiatives/projects.

  • Increase standardization of core processes; improve processes in support of strategic imperatives and programs.

  • Manage deliverables relating to implementing pilots and prototypes.

  • Collaborate with vendors/service providers to implement standards required within organization

  • Manage team responsible for all IT desktop break-fix activities enterprise wide.

  • Responsible for enterprise wide desktop quality assurance and software packaging.

  • Accountable for managing the Messaging & Collaboration Services - new builds, enhancements, maintain and break/fix activities.

  • Responsible for managing the hardware/software components of Office 365.


Minimum Qualifications:
  • Bachelor's or Master's Degree in technical or business discipline or related experience

  • Generally, more than 10 years related experience with 5 years in a leadership role.

  • Advanced knowledge of management concepts, practices and techniques.

  • Ability to set vision and lead an environment consisting of multiple teams.

  • In-depth knowledge of IT concepts, strategies, methodologies, and their application to business opportunities.

  • In-depth knowledge of project planning methodologies, tools, IT standards, and guidelines.

  • Good negotiation, facilitation and consensus building skills.

  • Highly developed oral and written communication skills; strong presentation skills.


Preferred Qualifications:
  • Experience managing end user compute requirements for call center environments including remote worker and offshore.

  • Advanced knowledge of Office 365

  • Advanced knowledge of Windows desktop and

  • Advanced knowledge of collaboration tools including SharePoint, Skype, and Teams.

  • Experience working with vendors in highly complex environments