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Data Management Coordinator in Jacksonville, FL at One Call

Date: 8/3/2018

Job Snapshot

Job Description

Data Management Coordinator
Data Management Coordinator is responsible for the review and validation of Payer, Physician and/or Employer data change requests and the accurate maintenance of data in One Call Care Management’s databases, including, but not limited to: Phoenix, Salesforce, One Call Care Management Customer Center and future databases. Responds to email, fax and telephone inquiries regarding Data, including pricing.

GENERAL DUTIES & RESPONSIBILITIES:

  • Receives and interprets requests for data changes from customers, Sales or other One Call Care Management’s departments
  • Facilitates validation of selected data changes prior to completion in One Call Care Management’s systems
  • Completes data changes in all required One Call Care Management systems according to the established business rules
  • Maintains the Phoenix Unverified Payor, Nurse Case Management or Referring Physician reports
  • Responds in a timely manner to inquiries regarding data set-up from customers, Sales and other One Call Care Management departments
  • Answers all customer email inquiries accurately, courteously and on a timely basis
  • Interfaces with other departments including, but not limited to Call Center, Customer Service or Sales and Marketing to coordinate answers to email inquiries
  • Assists customers in accessing the website via email or phone when necessary
  • Handles undeliverable emails and research correct email address, office location and/or company for the individual. Call the customer’s office location to confirm authorization when appropriate
  • Maintains a required error rate, as communicated by management, in all aspects of data entry
  • Participates in the testing of data during database upgrades and conversions
  • Conducts database clean-up as requested
  • Attends meetings and training sessions as requested to represent the Data Management Department
  • Completes other duties as may be assigned by management

EDUCATIONAL REQUIREMENTS:

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

  • Ability to read and comprehend simple instructions, short, simple correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
  • Must be proficient in Microsoft Word, Excel and Outlook
  • Must have strong telephone skills and ability to communicate clearly and concisely in a professional environment
  • Must have strong organizational skills to ensure tasks are completed in a timely manner
  • Must have the ability to work after hours and weekends if necessary
  • Prior experience of data management a benefit (but not required)

PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENTS:

  • For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear
  • For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear
  • The employee is occasionally required to stand, walk, and lift objects (up to 10 lbs. weight; up to 4 ft. height)
  • Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus
  • The work environment utilizes florescent lighting; noise level is moderate
  • The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload
  • Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position
  • Please be advised the job description is subject to change at any time

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