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Customer Service Representative - Bilingual Spanish in Jacksonville, FL at One Call

Date Posted: 6/6/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    6/6/2018

Job Description

Customer Service Bilingual

Shift: Monday-Friday; 11:15 AM to 8:00 PM

Rate of Pay: $14.75/hour

Time Off: 15 days of PTO plus 10 paid holidays in first year

Benefits: Medical, Dental, Vision, 401(k), and Company-Paid Short/Long-Term Disability

Provides customer support to business customers via the telephone and/or Internet (e.g. instant message, email). Handles customer inquiries and resolves simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment. Performs other administrative duties as requested.

GENERAL DUTIES & RESPONSIBILITIES:
  • Provides customer support by phone, email, or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to the proper Product Support department
  • Processes a high volume of customer inquiries of One Call products and services
  • Troubleshoots customer problems, identifies the root cause of the problem, and uses tools and resources appropriately to determine how to resolve customer problems
  • When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource
  • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues
  • Updates customer information and ensures accurate entry of contact information
  • Meets the standards of the job, such as quality standards, adherence to schedule, and average handle time
  • May provide guidance and/or mentoring to less experienced Customer Service Representatives

EDUCATIONAL REQUIREMENTS:
  • A high school diploma or GED is required for this role. Associate or Bachelor's degree is preferable; or the equivalent combination of education, training, and work experience.

EEO Employer

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