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Clinical Specialty Programs - Program Coordinator in Remote at One Call

Date: 8/9/2018

Job Snapshot

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Job Description

Clinical Specialty Programs - Program Coordinator
The Program Coordinator is responsible for utilizing telemarketing efforts to generate revenue for One Call through cross capture initiatives. This individual will be responsible for executing on leads, targeting providers, and coordinating necessary products and services. Consistent follow up with providers until orders for services are obtained and adequately tracking results in salesforce. 


  • Markets and targets Providers and Adjusters within the workers compensation industry via telemarketing and/or electronic communication.
  • Uses internal or external data to pursue referrals to One Call.
  • Manages and calls on new/ existing leads from various sources to generate referrals /revenue.
  • Protects organization's value by keeping information confidential.
  • Utilizes One Call Systems and Salesforce to achieve desired results.
  • Obtains orders and documentation from physicians, hospitals, and surgery centers.
  • Works through customer service issues and transactional problems with our customers, providers, and vendors as they occur.
  • Exercises limited decision-making authority within established parameters.
  • Provides excellent customer service.
  • Performs other tasks as assigned by management.


Bachelor's degree (B. A. or B.S.) or 2 to 10 years of related experience and/or training; or an equivalent combination of education and experience.


  • Must be proficient in Microsoft Office software including Word, Excel, and Outlook.
  • Must be proficient with navigating in Internet Explorer.
  • Strong Follow-up skills are required for this role.
  • Must be a creative problem solver.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to deal with problems involving several concrete variables in standardized situations.


  • For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear.
  • For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear.
  • The employee is occasionally required to stand, walk, and lift objects (up to 10 lbs. weight; up to 4 ft. height).
  • Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus.
  • The work environment utilizes florescent lighting; noise level is moderate.
  • The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.
  • Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.
  • Please be advised the job description is subject to change at any time.

EEO Employer



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