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Business Specialist in Jacksonville, FL at One Call

Date Posted: 7/10/2018

Job Snapshot

Job Description

Business Specialist

Conducts various types of administrative, research and analysis to support the business operations. Assists management to resolve business issues in an effective and productive manner. Participate in the business process designs, documentation and publishing business metrics results.


  • Perform administrative duties related to governance library, projects and processes as required including records keeping and follow up.
  • Performs analyses of the business goals, objectives, and needs of the general business environment for Operations or other business units as required.
  • Performs research and analysis to support business operations and presents findings to manager or project leader.
  • Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.
  • Utilizes systems and data to report business statistics in the most effective and productive manner.
  • Identifies and implements best practices and suggests how to improve current practices.
  • Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI.
  • Documents business processes and metrics, and identifies improvement opportunities.
  • May train internal employees on changes to business practices, processes or procedures.
  • May perform special projects upon request and on occasion.
  • Monthly report generation
  • Performs other related duties as required.

A Bachelor's degree in Business Administration, Finance, Computer Science, Information Systems or the equivalent combination of education, training, and work experience.


  • Knowledge of OCCM' products and services a plus
  • Knowledge of the business goals, objectives and business operations for the appropriate OCCM organization a plus
  • Knowledge of workers compensation industry a plus
  • Proficiency in standard office software, such as MS Office, Visio, MS Access, etc.
  • Intermediate/Advanced MS Excel and PowerPoint skills required
  • Proficiency in industry-standard process methodologies (e.g., Six Sigma, LEAN, ISO, CMM, etc.) a plus
  • Excellent verbal and written communication skills to audiences of various levels in the organization (e.g., executive, management, individual contributors)
  • Willingly shares relevant knowledge and expertise to other resources
  • Strong analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skills
  • Ability to persuade and influence others on the best approach to take
  • Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

Is resourceful and proactive in gathering information and sharing ideas