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Business Process Analyst in Jacksonville, FL at One Call

Date: 10/27/2018

Job Snapshot

Job Description

Business Process Analyst

Intermediate professional role. Moderate skills with high level of proficiency. Develops business process solutions that require moderate to complex analysis and research. Works on small to large, complex projects that require increased skill in business process analysis. Possesses knowledge in a specific business area. Works on one or more projects as a team member or occasionally as a project lead. Works under general supervision with latitude for independent judgment. May consult with senior peers on certain projects. Typically requires four or more years of business process analysis/consulting experience.


Responsible for most complex business and systems process analysis, design, and simulation. Requires highest level understanding of organization’s business systems and industry requirements. Focus is on process analysis and re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment. Creates process change by integrating new processes with existing ones and communicating these changes to impacted organizations. Recommends and facilitates quality improvement efforts. May lead re-engineering team and act as project manager in some cases.

  • Plans, performs and implements process improvement initiatives (e.g., ISO, Lean or Six Sigma).

  • Diagrams and evaluates existing processes.

  • Organizes, leads and facilitates cross-functional project teams.

  • Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.

  • Collects data to identify root cause of problems.

  • Measures performance against process requirements.

  • Aligns improvement to performance shortfalls.

  • Provides consultation on the use of re-engineering techniques to improve process performance and product quality.

  • May deliver presentations and training courses including measurement, analysis, improvement and control.

  • Surveys and analyzes best practices for techniques and processes.

  • Communicates team progress.

  • Performs cost and benefit analyses.

  • Performs other related duties as required.


A Bachelor’s degree in Business Administration, Finance, Computer Science, Information Systems or the equivalent combination of education, training, and work experience.

  • Broad knowledge of One Call’ products and services, business practices and processes

  • In-depth knowledge of workers compensation industry practices, regulations and processes

  • Advanced knowledge of the tools, techniques and principles used in business process development, documentation and re-engineering

  • Advanced proficiency in at least one appropriate process methodology (e.g., ISO, Lean, Six Sigma)

  • Proficiency in quality management methods, tools and technologies

  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)

  • Excellent training/presentation skills to educate the organization on new or updated processes

  • Willingness to shares relevant technical, process, and/or industry knowledge and expertise to other resources

  • Excellent analytical, decision-making, problem-solving, interpersonal, team-building, negotiation, conflict management and time management skills

  • Ability to persuade and influence others on the best approach to take

  • Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

  • Is resourceful and proactive in gathering information and sharing ideas


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