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Accounts Payable Associate I in Jacksonville, FL at One Call

Date: 10/6/2018

Job Snapshot

Job Description

Accounts Payable Associate I

Time Off: 15 days of Paid Time plus 10 paid holidays in first year.

Benefits: Medical, Dental, Vision, 401(k), and Company-paid Short/Long Term Disability.

Provides customer support to business clients via the telephone and/or Internet (e.g. instant message, email). Handles customer inquiries and assists in resolving Provider Payables issues. Review Purchase Order authorizations as it relates to vendor invoices and other payment requests of moderate to high complexity, priority, and/or dollar volume relating to and in support of the Company’s operations. Ensures that providers are paid within the terms set forth by provider agreements.


  • Perform detailed reviews/audits of all documentation supporting payments for appeals in accordance with Company policies and procedures; including matching invoices to electronic or hard-copy purchase orders and receiving documents, and verifying approval signatures against current authorization lists and dollar limits.
  • Ensure that invoices and other payment requests are data-entered into system under the appropriate “payor” entity, with appropriate pay dates that will result in the payment being received by the vendor or other recipient within agreed-upon/established terms or by the due date specifically requested.
  • Work with Procurement/Sourcing buyers to resolve authorization related issues that are impeding the release and timely payment of an invoice. This includes relaying information to the buyer about the error message received when the posting attempt occurred.
  • Troubleshoot customer problems, identifies the root cause of the problem, and uses resources appropriately to determine how to resolve customer problems.
  • Participate in and support process improvement and system enhancement projects, and proactively identify ongoing opportunities for such improvements (e.g. accounts payable workflow, account coding quality).
  • A strong ability to analyze documents, invoices, contracts in regard to payments.
  • Tracks and documents inbound requests and ensures proper notation of problems or issues.
  • Serves as primary contact for associates who need assistance.
  • Enforce Claims Adjudication Customer Support processes and protocols.
  • Provide guidance and/or mentoring to less experienced Claims Adjudication Associates.

  • High school diploma or general education degree (GED); or equivalent combination of education and 3 year minimum experience.

  • Intermediate MS Word, Excel, Outlook skills required – Required to pass Intermediate Excel Test.
  • Excellent oral and written communication skills required.
  • Must be detail oriented and have the ability to multi-task.
  • Must be able to follow instructions, prioritize and meet deadlines.
  • Must have strong problem solving and critical thinking skills.
  • Must have excellent research skills.
  • Experience using Oracle Financial systems a plus.
  • Experience with medical accounting or insurance a plus.



  • For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear.
  • For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear.
  • The employee is occasionally required to stand, walk, and lift objects (up to 10 lbs. weight; up to 4 ft. height).
  • Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus.
  • The work environment utilizes florescent lighting; noise level is moderate.
  • The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.
  • Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.
  • Please be advised the job description is subject to change at any time.

Accounts Payable Associate I

Entry Level Role. Fundamental knowledge of basic skills/concepts with moderate level of proficiency. Works under close to moderate supervision with limited latitude for independent judgment. Works with management or Senior peers on non-complex projects or as part of a team on more-complex projects, to learn through experience. Is an active team member, shares ideas and suggestions appropriate for level of experience. Typically requires 1 to 3 years of related Claims Adjudication experience. 

EEO Employer

841 Prudential Dr, Suite 900
Jacksonville, Florida, 32207
United States


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